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CLIENT SERVICES
Project Lead
Sets service priorities, coordinates work between operations and support, and takes ownership of issues that need a decision across teams.
Meet the Client Services Office
From your first quote to a delivery update, see who can help at each step.
Illustrative portraits. These photos are demo images. The cards describe office roles.
CLIENT SERVICES
Logistics Manager
Reviews the route, cargo dimensions and handling needs. Coordinates pickup and delivery arrangements and checks which options fit the shipment.
CLIENT SERVICES
Customer Support Manager
Answers questions before booking, requests missing shipment details and helps customers follow up using their shipment reference.
CLIENT SERVICES
Freight Documentation Coordinator
Checks that cargo descriptions, packing lists and handoff records are consistent. Coordinates document questions with the relevant carrier or broker.
CLIENT EXPERIENCE
Web Developer
Maintains the quote form and cargo calculator, fixes site issues and tests the customer experience on phones and computers.
CLIENT EXPERIENCE
SEO & Content Specialist
Maintains shipping guides and FAQs, checks that service information is easy to find, and updates links and outdated content.